Who We Are Our tag line is, "People Powered. Solutions Driven." For us it starts with people. We are very intentional about building a company that is comprised of people who have a servant's heart and are willing to work hard. Our people drive our solutions. To us this means solving the problems that our customers never knew they had. In short, we are team builders and problem solvers. What We Do SynaTek Solutions is a manufacturer of turf and horticulture products to the landscape industry as well as deicing products to the winter maintenance industry. This combination of focuses allows our resources to be fully utilized on a year-round basis. That also means that as an organization our team is constantly shifting their focus from season to season. The Opportunity The CCR will accurately process customer orders in an efficient manner to ensure customer demands are met, manage customer inquiries and issues and be empowered to resolve issues in a timely and professional manner. This position requires excellent problem solving, negotiating, and general "people skills" in dealing with external and internal contacts. This position interfaces and communicates continuously with all areas and levels of the company to prevent and resolve any problems. Primary Responsibilities Order Management Accept, enter, schedule and maintain orders Respond to inquiries, e.g. inventory availability, production schedule, basic product questions within an acceptable/specified timeframe Expedite hot or special orders as agreed upon with sales and supervisor Answers phones in a professional and welcoming manner Production/Operational Support Communicate any variations or schedule delays in customer orders in a timely manner Liaise with sales people and transportation for inventory and delivery questions Accounts Receivable Support Prepare and send invoices to customers Contact customers as needed to ensure payment of outstanding invoices Posts customer payments by recording cash, checks and credit card transactions Resolves collections by examining customer payment plans, payment history and credit limits Desired Skills and Experience Some formal education such as Associates degree or certifications, or at least 3-5 years of practical customer service experience. BS desired. Strong interpersonal and relationship management skills Experience and comfortable in conflict resolution Ability to multi-task Detail Oriented Demonstrates a passion for service Strong basic math skills Efficiently work under pressure and tight deadline Excellent written and oral communications skills with particular attention to detail Microsoft excel and word or other demonstrated systems aptitude Compensation $22+/Hour based on experience Paid Vacation 401

K Profit Sharing Job Type:

Full-time Pay:

From $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Experience:

Customer Service:

1 year (Preferred)

Work Location:

In person