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The Atlantic District

Agent - Insurance

Career Insights for Insurance Customer Service Representative

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What they do

An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.

$48,923 / year median in Pennsylvania

-8% projected decline

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Job Description

Job Overview We are seeking a motivated and strategic insurance professional to run a Farmers insurance agency by leading the growth, operations, and client service functions of a dynamic insurance agency. At The Atlantic District, we believe insurance is about more than just premiums—it is about protecting the people and projects that make our community thrive. We are currently looking for a thoughtful, driven Agent to join our team in State College. Working here means stepping into an office that values genuine human connection over cold calling or rigid sales scripts. We are proud of our local roots, and we are looking for someone who shares our desire to be a helpful, reliable neighbor to the people we serve. You will spend your days getting to know the residents and businesses that keep this town running, helping them find peace of mind through careful planning and sound advice. Our office is a place where you can build a sustainable, long-term career while enjoying the camaraderie of a supportive, collaborative group. If you are someone who enjoys building real relationships and takes pride in doing right by people, we think you will find a rewarding home with us. We want to help you succeed, grow, and make a tangible impact on the lives of our neighbors right here in Pennsylvania.
Salary Range:
$220,000.00 - $250,000.00 per year Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Dental Insurance Vision Insurance Life Insurance Flexible Schedule Health Insurance Disability Insurance Mon-Fri Schedule Retirement Plan Parental Leave Hands on Training Career Growth Opportunities Requirements Active Pennsylvania Property & Casualty Insurance License. Three or more years of professional experience in insurance sales or client advisory services. Deep familiarity with State College and the surrounding local communities. Strong comfort level with digital documentation and agency management systems. Valid driver's license and reliable personal transportation for local client meetings. Demonstrated ability to manage a pipeline of prospective clients. Responsibilities Meet with individuals and business owners throughout State College to discuss their risk management needs. Create customized coverage strategies that provide actual security rather than just a policy number. Manage policy renewals and conduct annual reviews to ensure coverage keeps pace with life changes. Cultivate relationships with local professional networks to expand our reach within the valley. Provide prompt, clear answers when clients have questions regarding their accounts or the claims process. Contribute to our office culture by sharing insights and supporting your colleagues during busy renewal periods. About Us The Atlantic District is a dynamic and growth-driven division of one of the nation's most trusted insurance and financial services organizations. We partner with dedicated professionals to build thriving insurance agencies that deliver exceptional protection and financial confidence to individuals, families, and businesses throughout the Atlantic region. We operate with urgency, purpose, and a commitment to excellence — empowering passionate, impact-oriented leaders to transform their ambitions into sustainable business success. As part of our team, you'll work with seasoned mentors, proven systems, and a supportive community that values integrity, service, and long-term growth.

Benefits

  • Paid Time Off (PTO)
  • Other Retirement and Savings
  • Health Insurance
  • Dental Insurance