Customer Success Advisor at BarVision Customer Success Advisor at BarVision in Unionville, Pennsylvania Posted in about 6 hours ago.

Type:

full-time Position Summary We are looking for an engaging, ambitious candidate to join our growing BarVision team. As an Enterprise Customer Success Advisor (CSA), you will join a hard-working team helping hospitality businesses use technology and data to improve beverage operations. This role is ideal for someone who wants to take on broad responsibilities, contribute in a startup environment, and grow with the company. BarVision uses patented SmartSpout liquor spouts and technology to collect pour data and Point of Sale (POS) data to identify key metrics like overpours, giveaways and premium substitutions. CSAs turn these findings into reports and practical guidance that help clients improve beverage performance. By using our service, hospitality clients can understand where and how they are losing liquor, revenues and profits. Successful team members serve as account managers, working with enterprise clients. CSAs train the beverage revenue leaders on BarVision best practices, ensure clients receive value from their BarVision solution, encourage long-term relationships, and help expand our customer base through references and referrals. In this role, you will manage enterprise client relationships, interpret beverage performance data, deliver actionable recommendations, and help customers adopt BarVision best practices. Success requires equal strength in client communication, analytical thinking, and comfort working in an evolving startup environment.

Position Type:

Full-Time Location:

Kennett Square, PA Responsibilities:

Client Engagement:

Proactively engage with beverage revenue leaders to understand their needs and objectives. Serve as the primary point of contact for assigned enterprise clients, providing timely and effective communication. Present client reports that explain key findings, recommend next steps, and help users adopt the solution effectively.

Product Knowledge:

Develop an understanding of our patented technology and its applications. Educate beverage revenue leaders on product features and functionalities to maximize their utilization.

Dynamic Working:

Manage multiple enterprise client relationships simultaneously while maintaining timely communication and consistent follow-through. Comfort in a work environment that continues to evolve and requires a range of responsibilities. Ask thoughtful questions, collaborate effectively within a small team, and work directly with company executives.

Qualifications:

Bachelor's degree in a relevant field (e.g., Business, Information Technology, Data Science) or equivalent practical experience. Strong interpersonal and communication skills with the ability to build and maintain client relationships. Confident in working with and engaging with upper management to drive improvements and process changes. Eagerness to learn and adapt in a fast-paced startup environment.