Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
RH
Robert Half
Customer Service Specialist
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
36
out of 100
Average of individual scores
Job Description
We are looking for a Customer Service Specialist to join our team in Warrendale, Pennsylvania. This position supports customer-facing service operations by managing order-related requests, maintaining accurate records, and helping ensure timely communication across internal teams and customers. The ideal candidate brings strong administrative and customer support experience, stays organized in a fast-paced environment, and handles service inquiries with professionalism and attention to detail.
Responsibilities:
- Enter and revise service orders in company platforms while verifying that all required information is complete and accurate.
- Track active customer cases and follow up on outstanding items in partnership with senior team members or supervisors.
- Help organize onboarding and installation activities by confirming timelines, preparing documentation, and coordinating communication with internal stakeholders.
- Maintain detailed records related to service requests, customer concerns, and events that affect billing activities.
- Communicate progress updates to customers regarding case status, delivery timing, and scheduled service work.
- Review shared inboxes and intake channels, then direct requests to the appropriate operational or technical contacts for resolution.
- Identify issues involving technical complexity, pricing concerns, or non-routine service matters and elevate them to senior staff as needed.
- 5+ years of experience in customer service, office administration, or a related support role.
- Background in administrative office functions, including handling documentation and coordinating day-to-day service activities.
- Experience with order entry and updating records with a high level of accuracy.
- Ability to manage customer communications effectively through email, phone, and internal systems.
- Familiarity with accounts payable support or billing-related processes is preferred.
- Experience performing receptionist or front-office style duties in a detail-focused setting is an asset.
- Strong organizational skills with the ability to prioritize multiple tasks and maintain attention to detail.