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Customer Service Representative I
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Customer Service Representative I#26-34805
$22.37-$26.16 per hour
Wayne, PA
Onsite
Job Description
Our client, a Financial Solutions company, is looking for a Customer Service Representative I for their Wayne , PA/Des Moines, IA/Hybrid location.
Responsibilities:
Customer Service Representative's main function is to provide excellent customer service by ensuring that customer's inquiries via the phone are answered appropriately and timely. Responsibilities that are an outcome of this service may include processing payments made by phone, updating and maintaining customer accounts and providing appropriate information to vendors.
Efficiently address customer and vendor needs through answering inbound customer calls, emails and chats in a call center environment.
Respond to customer request providing confirmation/information within the required timeframe.
Request lease payoff quotes and provide conditional sales buyout quotes.
Process payment requests and answer payment inquiries.
Provide/generate documents such as invoice copies, contract copies, amortization schedules, Bill of sale etc.
Answer general inquiries regarding tax, insurance, end of lease etc.
Assist customers with technical related issues.
Examples include password reset, log in issues, general portal navigation inquiries etc.
Update general customer account information. For example, billing address, contact information, payment information etc.
Additional tasks as assigned by Team Lead
Requirements:
High School Diploma and some college preferred.
1-3 years of customer service experience
Some experience within a telephone call center.
Experience within the financial services industry preferred.
Technical/Functional skills and knowledge.
Excellent verbal and written communication skills.
Understanding and ability to perform basic math functions.
Knowledge of the leasing industry preferred.
Basic PC skills and familiarity with Microsoft Office.
Competencies:
Relationship Building Communication Teamwork and Cooperation Achievement Orientation Information Seeking Analytical Thinking Flexibility Self Confidence