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AAA Mid States

Call Taker-2nd Shift

Career Insights for Call Center Representative

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Scorecard

Based on Pennsylvania data

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What they do

A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.

$38,142 / year median in Pennsylvania

-12% projected decline

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Job Description

This is a fully onsite position. For this position you must reside in York, PA or a surrounding area because you will be required to commute daily to the York, PA office. AAA Mid States is currently seeking a Full Time Call Taker on the 3:00 p.m.-11:00 p.m. shift to receive Road Service Assistance Calls in our York, PA Call Center that operates 365 days a year.
Requirements:
One year of Customer Service Experience is Required Must be able to work a five-day work week; including every other weekend (both Saturday and Sunday) and some Holidays Excellent Communication Skills Must possess Strong Computer and Phone Skills Flexibility is a must
What AAA Mid States Offers:
Competitive compensation package Comprehensive benefits package including: medical, dental, vision, life insurance, disability coverage, 401(k) with employer contribution. AAA Mid States is an
Equal Opportunity Employer Job Type:
Full-time Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Education:
High school or equivalent (Required)
Experience:
Call center: 1 year (Preferred) Customer service: 1 year (Preferred) Shift availability: Night Shift (Required) Ability to
Commute:
York, PA 17402 (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Other Retirement and Savings
  • Health Insurance