Associate Specialist, Customer Service Ensemble Health Partners

• 2.9 Blue Ash, OH Job Details $17.00
• $18.65 an hour 2 hours ago Benefits Health insurance Tuition reimbursement Paid time off Retirement plan Qualifications High school diploma or GED Full Job Description Thank you for considering a career at Ensemble Health Partners India! Ensemble Health Partners
• The single solution for a frictionless revenue cycle with the purpose of redefining the possible in healthcare by empowering people to be the difference.

Our India Office is an extension of Ensemble's team and culture designed to augment and enhance our talent and skill base in Revenue Cycle Management in addition to our long-standing presence in technology. Leveraging our platform of services, technology, business intelligence and analytics, our teams are creating and maintaining innovative products and systems to help our revenue cycle operators achieve the most efficient, ideal outcomes for our clients. Our teams are certified in revenue cycle best practices and are supporting end-to-end RCM operations. We are at the forefront of innovation using cutting-edge technology to drive meaningful impact in the Revenue Cycle Management landscape. As a leading player in the industry, we offer an environment that fosters growth, creativity, and collaboration, where your expertise will be valued, and your contributions will make a difference.

The Opportunity:

The Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.

• HOURLY PAY

  17.00
• 18.65

•

Essential Job Functions:

The Customer Service Associate Specialist performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to: Answering patient questions regarding statements Posting guarantor payments Setting up payment plans within our policies Researching and resolving issues with accounts that have been identified by patients Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening Communicating patient balances Meeting collection goals as set by department, and providing excellent customer service for all of our patients Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues Performs other duties as assigned.

Employment Qualifications:

Customer Service and Call Center experience preferred 1-2 years' experience in healthcare industry preferred

Minimum Education:

High School Diploma or GED Certifications:

CRCR within 9 months of hire. Must be inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence) to explore better processes and ways to alleviate friction and improve patient and client experiences. This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Other Knowledge, Skills and Abilities:

Experience in physician and hospital operations Compliance and provider relations Critical Thinking Problem Resolution Ability to work in a remote work environment Why Choose Ensemble India? People First, Last + Always We believe in putting people at the heart of everything. Our culture is rooted in collaboration, growth and innovation—where your contributions are valued, your voice is heard and your potential is nurtured. A Place to Thrive Whether you're just starting out or looking to grow your career, Ensemble India is a place where you can do your best work and be your best self. We offer structured career paths, paid professional certifications, tuition reimbursement and mentorship opportunities to help you advance. Comprehensive Total Rewards We support the physical, emotional and financial well-being of you and your family.

Our Total Rewards package include:

Healthcare coverage for associates and their immediate families including parents Paid time off plans Retirement benefits Recognition and wellness programs Market competitive pay rates Inclusive Culture Our organization is deeply committed to fostering a positive environment and culture where we celebrate and reward merit and contribution and where every associate feels valued, included, and empowered to succeed. Purpose-Driven Impact We proudly partner with local communities through philanthropic initiatives—from school supply drives to health awareness campaigns—because giving back is part of who we are. Ensemble Health Partners is an equal employment opportunity employer . It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.