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Creative Financial Staffing

Bilingual Verification & Screening Representative

Career Insights for Call Center Representative

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What they do

A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.

$35,731 / year median in Tennessee

+5% projected growth

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Job Description

Bilingual Verification & Screening Representative Spanish & English Onsite in Goodlettsville | Fully Remote eligible after temporary to hire conversion (approx. 4-6mos) Open to candidates residing in Nashville, TN and Surrounding areas only
Daily Hours:
Monday – Friday 8:00-5:00 $18.00 – $20.00 hourly pay range Join a growing team with a fast-paced, collaborative environment! We're currently hiring a Bilingual Verification & Screening Representative to support high-volume phone and client service operations. No formal interview required – just a quick virtual meeting with the CFS Recruiter! Start date will is pending clear security checks. Tasks & Responsibilities –
Bilingual Verification & Screening Representative:
Review, process, and verify employment and deposit information with accuracy, confidentiality, and timely communication. Conduct inbound and outbound calls, as well as email and live chat support, to handle verification requests and employer inquiries. Send, track, and manage verification forms and third‑party requests efficiently while maintaining organized documentation. Manage high volumes of email correspondence and multitask effectively in a fast‑paced environment while adhering to company policies and procedures. Qualifications –
Bilingual Verification & Screening Representative:
Excellent written and verbal communication skills with a customer-first mindset Confident handling high volumes of inbound and outbound calls Highly organized and detail-oriented with strong multitasking abilities Dependable, steady worker with a positive, team-oriented attitude Quick learner with strong notetaking and documentation skills #
INJUL2026
EB-1970100048