Call Center Representative

Call Center Representative

THIS IS AN IN PERSON POSITION. NO REMOTE WORK.

Smart Communications' call center reps must be passionate about providing the highest level of service through knowledge and empathy while positively impacting our customers. As a Smart Communications' call center rep, you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, and other services. In this role you will be the voice of the company. Through helpful interactions, you can make a difference in the lives of thousands of individuals and their loved ones. Smart Communications will empower you to provide best in class service. As such, we support a positive promote-from-within culture and provide full-rate paid training to help move you to the next level in your career. Yes - we are looking for individuals with drive and ambition - those who desire a career and not just a job. Job Description Provide Smart Communications' customers with an exceptional service experience. Treat customers in a friendly and helpful manner and resolve their issues. Answer inbound calls to assist customers with verifying information, open accounts, process customer bills or payments, schedule appointments, and research issues. Keep records of customer interactions or transactions and record details of inquiries, comments, and actions taken. Identify customers' needs and thoroughly address them. Communicate clearly, offer detailed answers while providing concise options or explanations. Qualifications Understand the need to rise above expectations and go that extra mile for customers. Punctuality, performance, and positivity is a must. Be resourceful and effective in delivering answers to challenging scenarios. Must have previously worked in a call center environment. Ability to learn quickly and retain information. Have reliable transportation. Effective communication skills.

Job Type:

Full-time Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Ability to

Commute:

Saint Marys, GA 31558 (Required) Ability to

Relocate:

Saint Marys, GA 31558: Relocate before starting work (Preferred)

Work Location:

In person About Smart Communications Collier Inc Smart Communications is a fast-paced, growing technology company providing inmate communications within correctional institutions across the United States. Our mission is to exceed expectations. Our core team of innovators and engineers are working directly with client agencies to expand technology and automating services. Smart is founded on a strong framework of innovations and teamwork with a view towards solutions and opportunities to make positive changes and improve the lives of everyone involved in corrections.