Primary Responsibilities Taxpayer Support:

Provide high-quality customer service via phone to taxpayers and business owners.

Process Adherence:

Learn and strictly follow all department policies, security protocols, and local tax procedures.

Multi-Channel Support:

Manage \"Contact Us\" email inquiries and perform outbound calls for account verification or follow-up.

Professional Growth:

Actively participate in refresher training and workshops to expand job knowledge and expertise.

Documentation:

Accurately update account records and track call information in real-time within the internal database.

Adaptability:

Maintain an up-to-date understanding of internal process updates that impact on daily tasks.

Job Qualifications Education, Experience, and Certifications Required:

High school diploma or equivalent (GED).

Preferred:

Previous experience in a call center or high-volume customer service environment.

Bonus:

Bilingual proficiency (English/Spanish) is highly desirable.

Knowledge, Skills and Abilities Problem Solving:

Ability to think critically and locate answers quickly while maintaining a professional and empathetic tone.

Technical Literacy:

Proficient in basic computer functions, including navigating multiple tabs, using CRM software, and fast/accurate typing.

Communication:

Exceptional verbal and written communication skills, with the ability to explain complex information simply.

Time Management:

Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.

Goal-Oriented:

A drive to meet and exceed both individual performance metrics and overall team targets. Work Environment Training will be conducted onsite, Monday through Friday, for approximately 3 months. 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