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CRR, LLP

Client Accounting & Advisory Services (CAAS) Practice Leader

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$41,993 / year median in Massachusetts

-10% projected decline

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Job Description

Client Accounting & Advisory Services (CAAS) Practice Leader
CRR, LLP
Wakefield, MA Job Details Full-time $185,000 - $250,000 a year 10 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Teamwork Customer relationship building CPA Accounting experience within business consulting industry Team development Hiring Managing accounting teams Mentoring Recruiting Leading team collaboration initiatives Staffing management Senior leadership Staff development Full Job Description Client Accounting & Advisory Services (CAAS) Practice Leader Full-Time Hybrid Wakefield, MA area
Experience:
10+ years in accounting, with direct CAAS practice leadership
License:
CPA required
Schedule:
Hybrid, with regular in-person visibility — must be within practical commuting distance of
Wakefield, MA Level:
Principal, Partner track available for an exceptional candidate
Base Salary:
$185,000 - $250,000 per year About CRR CRR is a growing CPA firm located in Wakefield, MA. Our clientele ranges from large publicly held corporations to closely held businesses across diverse industries. We are a progressive, growth-oriented firm that offers an exceptional work environment, clear advancement opportunities, and a strong compensation and benefits package. The Opportunity We are seeking a hands-on Client Accounting & Advisory Services (CAAS) Practice Leader to join our leadership team. We're looking for someone who wants to build and grow this practice, not just run one that's already built. Whether you're currently leading a practice and ready for a bigger canvas, or a strong second-in-command ready to step into your first top seat, the through-line is the same: the drive to own the next chapter, writing the business plan, expanding the service line, and growing the team. This is a Principal-level opportunity, with a Partner track available for an exceptional candidate, in a firm that values technical excellence, entrepreneurial thinking, and strong client relationships. Leadership & Resources You won't be building alone. This role comes with direct, hands-on involvement from CRR partners and Board members from the Bridgepoint Alliance board of directors: real access to firm leadership, growth capital, and the resources to scale this practice faster than you could on your own. Responsibilities Own the CAAS practice's business plan, growth strategy, and service-line expansion Personally drive business development, winning new accounts and expanding existing client relationships through proposals, pricing, and cross-selling Serve as the senior relationship owner for a portfolio of key CAAS clients, operating as a trusted advisor / outsourced CFO Partner with firm leadership on pricing, bundling, and go-to-market strategy for existing and new CAAS service offerings Champion adoption of cloud accounting technology and AI-enabled tools across client engagements Lead staffing and utilization decisions for the department, including hiring, capacity planning, and budget Directly manage, mentor, and develop CAAS managers, seniors, and staff accountants Review and oversee monthly, quarterly, and annual financial close, reporting, budgeting, and forecasting deliverables Maintain regular in-person presence in the Wakefield, MA office to support team leadership and client work Qualifications Required Active CPA license 10+ years of progressive accounting experience Demonstrated experience leading a CAAS department, client accounting services team, or comparable outsourced accounting practice Track record of owning key client relationships at an executive/advisory level Proven experience hiring, developing, and managing accounting staff Located within practical commuting distance of Wakefield, MA and able to work in a hybrid model with regular in-person presence Preferred Experience growing or scaling a practice, whether CAAS, outsourced accounting, bookkeeping, or a fractional CFO offering, not just maintaining one someone else built Demonstrated business development track record — winning and expanding client relationships Hands-on fluency with cloud accounting platforms and AI-enabled tools (e.g., QuickBooks Online, NetSuite, Sage Intacct, Bill.com, etc.) Experience owning a departmental budget or P&L, including pricing and bundling decisions A track record of building lasting client relationships through high-quality, responsive service An entrepreneurial, technology-forward, practice-builder mindset, comfortable operating with ambiguity Our Community Involvement and Team Culture We believe in giving back and building something bigger than ourselves. We support our community with at least one philanthropic initiative every quarter, and our charitable foundation awards scholarships to local accounting students. We also know how to enjoy the work, with monthly team gatherings, an annual holiday party, an end-of-tax-season celebration, a summer outing, and our firm-favorite annual Kickball and Wiffleball Tournament. Compensation & Benefits In compliance with Massachusetts law, CRR is committed to pay transparency. The base salary range for this position is $185,000 - $250,000 per year. Actual compensation is based on relevant experience, skills, education, and internal equity. Partner / equity-track opportunity for an exceptional candidate 401(k) with matching Health, dental, vision, and life insurance Disability insurance Paid time off Hybrid flexibility, with regular in-person collaboration at our Wakefield, MA office How to Apply Submit a resume and cover letter (both in PDF format) to: CRR Advisors 545 Salem Street, Wakefield, MA 01880 www.crradvisors.com An independent member of the
BDO Alliance USA Pay:
$185,000.00 - $250,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location:
Hybrid remote in Wakefield, MA 01880

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance