Client Care Specialist Inspire Life Therapy Newport News, VA Job Details Part-time $16 - $19 an hour 1 day ago Benefits Parental leave Qualifications HIPAA Care documentation English Medical scheduling Attention to detail Patient care Clinical documentation Document review Organizational skills Medical claims submission Filing patient billing claims

Full Job Description Client Care Specialist Position Overview:

We are seeking an organized, highly motivated, and compassionate individual to join our team as a Client Care Specialist Assistant (CCS) at our psychotherapy clinic. As a Client Care Specialist, you will be the "first face" or voice that a client interacts with on their therapy journey, and also a friendly and reliable contact these individuals for the duration of their care. You are responsible for organizing and administrating many aspects of the client's 'onboarding' and scheduling process as well as serving as an important liaison with clinicians and students at the office. This is an exciting opportunity to serve those in your community with excellent organizational skills, courtesy, and compassion.

Qualifications:

We value clinical excellence and believe that process begins with thoughtful, accurate documentation. As such, we are seeking an individual with keen attention to detail, a commitment to following established policies and procedures, and the ability to take initiative when appropriate in a fast-paced mental health care setting. Because of our focus on compassionate care, we are looking for someone who demonstrates warmth, courtesy, emotional maturity, and professionalism in their interactions with clients, families, and staff of all ages, while remaining composed, patient, and objective under pressure. We value diversity and are looking for candidates with a willingness to communicate respectfully and effectively across varying needs, perspectives, and cultural backgrounds. Ability to speak some Spanish is desirable but not required. Clarity in communication is key, and as such, looking for an individual with strong written and verbal communication skills - and a willingness to use "business English" in communication. This position also requires the ability to accurately prepare, review, and analyze detailed written and electronic information, including at times insurance claims and processing. We are a Christian-owned and based counseling practice, and are seeking teammates who have a willingness to discuss biblical or faith related matters to those who are interested.

Key Roles and Functions:

You will have the opportunity to lead our team in the following areas of rapport building with each individual (client) who contacts us! Greet /respond to all communications that arrive at our office - be they via email, phone, or in-person. Learn and utilize our Electronic Health Record (EHR) system to (a) register new clients, (b) schedule new and recurring appointments, (c) document insurance, (d) send messages and documents/consents, and (e) upload documents to portal. Communicate in a timely manner, maximizing integrity to follow-through on commitments to return calls and follow-up on correspondences. Prepare and disseminate physical materials for client intake and therapy scheduling - such as folders, etc. You will also have the opportunity to be a light in the community through partnering with referral sources - following up on correspondences as well as those related to authorizations of release and other partnerships that support each client's well-being. Given the importance of protecting client's confidentiality, it is essential that our CCS upholds the highest standards of integrity and responsibility related to HIPAA rules and protections.

Schedule:

6-10 hours: To include Wednesdays and Fridays - sometime between the hours of 12:45pm -5:15pm To include one hour on Mondays to return weekend calls/emails or pressing client admin situations Optional additional hours in office or WFH shifts (available or "on call" to answercalls when they come in)

Location:

4 San Jose Drive, Suite 2, Newport News, VA 23606

Correspondence:

Please submit your resume and cover letter to: Upon your first interview, please have ready 2-3 references you would be willing to give should you be selected for the next step.

Compensation:

$16.00-$19.00 per hour (depending on past experience/length of time in roles providing administration, scheduling, and billing in health care setting). Additional compensation and hours may be available for those with experience with insurance credentialing and claim submission.

Additional Benefits:

After first month, 6 hours paid leave - and accrue one extra hour every 24 hours worked Ability to "do school work" or read a book/craft/knit/enjoy your peaceful past-time whenever you are "in office" but have a lull in between clients, etc. Thank you for considering joining our team at Inspire Life!

Job Type:

Part-time Pay:

$16.00 - $19.00 per hour

Benefits:

Parental leave

Compensation Package:

Bonus opportunities Ability to

Relocate:

Newport News, VA 23606: Relocate before starting work (Required)

Work Location:

Hybrid remote in Newport News, VA 23606