Client Services Representative (Contract) (Hybrid)

Client Services Representative (Contract) (Hybrid) page is loaded Client Services Representative (Contract) (Hybrid) locations Markham, ON time type Full time posted on Posted 9 Days Ago job requisition id

JR1082569

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. The Client Services Representative acts as the main point of contact for our clients, managing the account and handling customer queries and communications via phone, video call, email, and in person.

Key Job Functions/Responsibilities Customer Support:

 Answering inquiries, resolving service issues, and managing client challenges and complaints

Account Management:

 Updating customer account information, inventory management, change management, overseeing daily production needs as well as special requests

Communication:

 Acting as the liaison between clients and internal departments (Sales, Technology, Project Management, Operations), attending and leading client quarterly business reviews

Documentation:

 Recording details of changes, incidents and client interactions in various internal tracking systems

Product Knowledge:

 Maintaining up-to-date knowledge of products or services to provide accurate information

Problem-Solving:

 Troubleshooting issues and mitigating conflicts to maintain positive client relationships and swift incident resolution Other duties as assigned

Basic Skill Level Requirements Education:

College Diploma in Business Administration or related field

Experience:

Previous experience in customer service or related fields is an asset.

Skills and Tools:

Communication:

Excellent verbal and written communication skills

Interpersonal Skills:

Ability to build rapport, show empathy, and handle challenging customer interactions and concerns

Technical Skills:

Proficiency in

Outlook, Excel and Microsoft Word Organization:

Strong multitasking and time-management abilities Recruitment Process Throughout your application process, you may be asked to contact us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.

Compensation Salary Range:

24.00 - 30.00 CAD/hour. Compensation may vary depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. AI Disclosure No AI or automated tools are used in the screening or assessment of applicants for this role. Vacancy Disclosure This posting is for an existing and currently open position within Broadridge. Background Check Process Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks: Employment verification Education verification Credit inquiry Canadian criminal record check Workplace Flexibility We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours. Accessibility & Accommodation Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodation during the recruitment process, please notify our recruitment team. #LI-TN1 #LI-Hybrid We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.