Client Support Specialist Elumina Health Columbus, OH Job Details Part-time $18 - $19 an hour 1 day ago Benefits 401(k) Employee assistance program 401(k) matching Referral program Qualifications Google Sheets Google Docs Active listening Interpersonal skills HIPAA Driver's License Full Job Description Culture & Mission "At Elumina Health we are revolutionizing the healthcare industry by enhancing our patient experience at every stage with constant innovation, modern tools, advanced technology and a whole lot of heart." It is our belief that we have the right to high quality healthcare no matter how complex the needs. Integrated Service Delivery was born out of our commitment to "simplifying the complexity of healthcare". With the goal of Integrated Services being to be a singular point of community to ensure that every level of support is available to our clients. The targeted focus being positive outcomes for our clients including decreased hospitalizations and a high success rate of remaining in the community. Our is as a patient-first company is our commitment to rethinking and optimizing the patient experience at every step. We are transforming the way healthcare is prescribed, delivered and assessed. Using advanced technology and a comprehensive approach we are leading the healthcare revolution! Position Overview The Client Support Specialist supports the Integrated Services Team by acting as a link between the company and its clients, answering questions, resolving issues, and ensuring customer satisfaction via phone, email, and chat. This role will regularly engage with past and current clients of the Elumina Health comprehensive service lines to monitor outcomes and service line satisfaction as reported by clients, caregivers and/or family members. Additionally this role will provide support to SVP of Integrated Services and Care Ambassadors as needed/requested. Essential General Responsibilities & Expectations Maintain a positive attitude and communicate professionally with staff, clients/patients, caregivers, family members and other professionals. Work as a team player to coordinate care along our spectrum of departments and services to ensure that each patient receives the right care at the right time Ensure compliance with company guidelines, professional standards and regulatory requirements Maintain regular contact with assigned patients/clients, caregivers and families through calls, messages, or visits as directed Prepare, organize, and maintain accurate, timely, and through documentation of client interviews/engagement as instructed. . Participate in interdisciplinary team meetings, case conferences, in services and education as assigned or delegated . Adhere to patient confidentiality & patient rights, (e.g., HIPAA, state and organizational guidelines). Key Responsibilities & Duties Patient Satisfaction, Quality Improvement and other duties Administer patient satisfaction surveys (by phone) following established protocols and sampling methods. Accurately record and enter survey responses in the designated database or system. Identify and promptly escalate significant concerns, complaints, or risk issues raised during surveys to designated staff. Support basic data collection and reporting related to patient satisfaction and service quality as requested. Handle inbound questions regarding products, services, billing, and accounts. Identify and communicate customer complaints or technical problems to appropriate staff to facilitate resolution. Conduct proactive outreach and follow up with clients to ensure complete issue resolution. Complete other duties as assigned in support of

Integrated Services Program Qualifications Experience:

1-3 years of experience in a customer service, client support, or help desk role (SaaS or tech experience is a plus).

Communication:

Exceptional written and verbal communication skills with a strong ability to practice active listening with the ability to engage respectfully and effectively with diverse patients and families.

Technical Savvy:

Proficiency with use of chrome book, Google Sheets, Google Drive and Google Docs.

Problem-Solving:

Ability to multitask, prioritize, and manage time effectively under pressure. Ability to handle multiple tasks, calls, and follow-ups simultaneously. Comfort with telephone- and technology-based outreach (e.g., EMR, case management systems, survey platforms). Ability to maintain confidentiality, handle sensitive information, and exercise sound judgment in escalating concerns. Valid driver's license and reliable transportation may be required based on program needs. Ability to pass required background checks and health clearances. Working Conditions Primarily office or remote based, with frequent phone and in-person contact with patients/clients and staff. Occasional travel within the community for outreach, home visits, or meetings may be required. May occasionally require flexible scheduling, including some evenings or weekends, based on patient and program needs.

Benefits:

401(k) retirement savings plan 401(k) employer match with immediate 100% vesting Employee assistance program Employee referral program Medical specialties:

Geriatrics Home Health Schedule:

Monday to Friday - Calls may need to be completed at various times of the day/week in order to facilitate the best chance of making contact.

Work Location:

Hybrid / Some occasional time in an office.

Job Type:

Part-time/15 to 20 hours a week

Pay:

$18.00 - $19.00 per hour Expected hours: 15.0 - 20.0 per week

Benefits:

401(k) 401(k) matching Referral program

Work Location:

Hybrid remote in Columbus, OH 43229