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Manpower

Commercial Lines Customer Sales & Service Representative

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,814 / year median in the U.S.

-17% projected decline

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Job Description

Commercial Lines Customer Sales & Service Representative Pay Rate:
$20.00 per hour Join a Growing Team! Manpower is seeking a Commercial Lines Customer Sales & Service Representative for a respected insurance services organization. This is an excellent opportunity for a motivated professional who enjoys helping customers, building relationships, and delivering exceptional service. If you thrive in a fast-paced environment and are looking for a career with growth potential, we'd love to hear from you. Key Responsibilities Build and maintain strong client relationships through responsive service and follow-up. Assist customers with policy changes, account updates, and insurance documentation requests. Identify coverage needs and support sales opportunities while providing outstanding customer service. Respond to client inquiries and resolve issues in a timely and professional manner. Coordinate with team members to ensure customer needs are met efficiently. Maintain accurate records and documentation of client interactions. Support retention efforts by delivering a positive customer experience. Qualifications Previous customer service and/or sales experience required. Insurance industry experience is a plus but not required. Strong computer skills and proficiency with common office software. Excellent communication and interpersonal skills. Strong attention to detail and organizational abilities. Ability to prioritize tasks and multitask in a fast-paced environment. Self-motivated, dependable, and team-oriented. Insurance licensing is a plus; training and support may be available for the right candidate. Remote work may be considered for licensed candidates with Property & Casualty experience. What We Offer Competitive pay of $20.00 per hour Opportunity for career growth and development Supportive team environment Training and professional development opportunities Potential remote work opportunities for qualified candidates Apply Today! If you're a customer-focused professional who enjoys building relationships and helping clients find solutions, apply today through Manpower to be considered for this exciting opportunity.