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Kemps

Customer Service Associate

Pay: $19/hr

Posted: 1 week ago

Location: Cedarburg, WI (Hybrid)

Last Updated: 6 hours ago

Hours: Part-Time

Expires: 10/15/2026

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Based on Wisconsin data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,960 / year median in Wisconsin

-0% projected decline

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Job Description

Kemps LLC, a subsidiary of Dairy Farmers of America, is seeking a Customer Service Associate in the Cedarburg Milk Plant to ensure daily and periodic orders and transactions are entered in a timely and accurate basis, utilizing a clear understanding of the order-to-cash process to provide a high level of customer service. This position works remotely AND in the Cedarburg office.

Duties and Responsibilities:

Accurately keys both verbal and written orders after verifying content and/or calculating hash totals. Verifies daily check-off sheets to ensure all required orders are entered in the system. Accurately processes all documents related to billing (including credits, delivery confirmations, etc.) Communicates with both internal and external customers to investigate and resolve discrepancies in the order-to-cash process. Maintains files for all order-to-cash transactions and their supporting documents. Assists others in meeting daily and periodic deadlines. Special projects and miscellaneous duties as assigned.

Requirements:

Education and Experience High School Diploma or GED plus 1 year of related order-to-cash experience

EEO/AA/Female/Minority/Disabled/Veteran Compensation:

$19 per hour