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RH
Robert Half
Customer Service Representative
Career Insights for Customer Service Representative (General)
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,108 / year median in the U.S.
-1% projected decline
Job Description
We are looking for a dependable Customer Service Representative to support customer inquiries in a fully remote, long-term contract role based in West Des Moines, Iowa. This position is ideal for someone who can provide attentive service while managing several computer applications at once and maintaining a high level of accuracy. The role focuses on assisting customers through phone and E-Mail communication, researching policy information, and ensuring records are updated correctly.
Responsibilities:
- Handle incoming and outgoing customer calls professionally, providing timely support for insurance-related questions and concerns.
- Review account and policy details across multiple systems to research issues and deliver accurate information.
- Enter, update, and maintain customer records with a strong focus on precision and completeness.
- Respond to email inquiries clearly and courteously while following through on open items until resolution.