Customer Service Representative We're looking for a friendly, dependable Customer Service Representative to help our customers get the support they need. In this role, you'll answer questions, resolve concerns, and create positive experiences across phone, email, and chat. Responsibilities Respond promptly and professionally to customer inquiries Resolve product, service, billing, and account-related issues Explain policies and solutions clearly Document customer interactions accurately Escalate complex cases to the appropriate team Follow up to ensure issues are fully resolved Identify recurring concerns and share customer feedback Meet service quality, response-time, and satisfaction goals Qualifications Speaks English Fluenty Basic computer literacy What We Offer Competitive pay Comprehensive training and ongoing support Opportunities for professional growth Hybrid schedule including work from home opportunities

Location:

Harvard/Ayer, MA Schedule :

Full-Time Compensation:

$15-$17.50/

Hour Pay:

$15.00 - $17.50 per hour Expected hours: 40.0 per week

Benefits:

Employee discount

Work Location:

In person