Customer Service Representative Titan Trash Oro Valley, AZ Job Details Part-time $18 - $20 an hour 9 hours ago Benefits Opportunities for advancement Flexible schedule Qualifications Computer skills Full Job Description Customer Service Representative (Part-Time) Titan Trash Titan Trash is looking for a motivated and reliable Customer Service Representative to join our team. This is a part-time position with a guaranteed 25 hours per week and the opportunity to grow into a full-time role for the right candidate. After a successful onboarding and training period, there may also be an opportunity for a hybrid office/work-from-home schedule. About the Role As the first point of contact for many of our customers, you'll play a key role in delivering excellent service while helping resolve questions and concerns efficiently. We're looking for someone who can balance friendliness and professionalism, showing empathy while confidently enforcing company policies when necessary. Responsibilities Answer incoming customer phone calls and provide outstanding service. Process customer payments and assist with account inquiries. Set up new customer accounts and update existing account information. Assist customers with billing questions and service-related concerns. Handle calls regarding missed pickups and coordinate resolutions with operations staff. Document customer interactions accurately in company software systems. Communicate professionally with customers, team members, and management. Help maintain positive customer relationships while resolving issues effectively. Qualifications Previous customer service experience required. Strong communication and problem-solving skills. Comfortable learning and working within multiple computer systems and software platforms. Ability to remain calm, professional, and solution-focused during difficult conversations. Friendly, patient, and empathetic, while also being confident and firm when needed. Strong attention to detail and organizational skills. Reliable attendance and a positive attitude. What We're Looking For The ideal candidate is motivated, eager to learn, and takes pride in helping customers. They understand that great customer service means listening carefully, solving problems, and maintaining professionalism—even when dealing with frustrated customers. Schedule & Growth Opportunities Part-time position with a guaranteed 25 hours per week. Opportunity to advance into a full-time position. Potential for a hybrid office/work-from-home arrangement after successful training and demonstrated performance. Supportive team environment with opportunities for professional growth. How to Apply If you're a customer-focused professional who enjoys helping people and solving problems, we'd love to hear from you. Please submit your resume and a brief description of your customer service experience to Titan Trash is an equal opportunity employer and values professionalism, integrity, and exceptional customer service.

Pay:

$18.00 - $20.00 per hour

Benefits:

Flexible schedule

Work Location:

In person