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AS
Alipse Systems Inc
Customer Service Representative
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Based on New Jersey data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,214 / year median in New Jersey
-19% projected decline
Job Description
Alipse Systems Inc. is a fast-growing merchant services company helping businesses accept and manage payments. We're looking for a friendly, reliable, and customer-focused Customer Service Representative to serve as the first point of contact for our merchants — resolving questions, processing applications, and delivering an excellent customer experience. Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer complaints in a professional and timely manner
- Manage the merchant application process from start to finish
- Configure, download, and deploy credit card terminals and payment devices for new and existing merchants
- Assist merchants with account, transaction, and payment processing inquiries
- Maintain detailed customer records in the company database
- Provide information about products, services, and company policies
- Collaborate with other departments to resolve customer issues
- Meet performance goals for response time, customer satisfaction, and quality Qualifications
- Associate or bachelor's degree preferred
- Previous customer service or call center experience preferred
- Experience in payment processing, financial services, or POS systems is a plus
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Proficiency with Microsoft Office and general computer skills
- Ability to multitask and work in a fast-paced environment What We Offer
- Competitive hourly pay: $24/hr - $27/hr
- Paid time off and holidays
- Paid training and career advancement opportunities
- Supportive and collaborative work environment