Are you passionate about helping others and providing exceptional customer support? Join our team as a Customer Service Representative and assist individuals and families in navigating their healthcare coverage options through the Marketplace. In this role, you will support consumers by answering questions, processing healthcare applications, updating account information, and guiding callers through enrollment and eligibility processes. You'll play an important part in making healthcare access easier while delivering professional, compassionate service.

What You'll Do:

Answer inbound and outbound calls from Marketplace consumers and provide accurate support. Assist with healthcare applications, eligibility reviews, enrollment, and account updates. Process life event changes, special enrollment requests, and coverage-related inquiries. Document customer interactions and maintain accurate records. Provide resources, coordinate translation services, and escalate issues when needed. Stay current on programs, policies, and procedures through ongoing training.

What We're Looking For:

Requirements:

Must reside in New Jersey Must have your own Windows based equipment Must be available to work any shift between the hours of 8am-10pm est including weekends High School Diploma, GED, or equivalent At least 6 months of call center experience Strong communication, organization, and computer skills. Ability to multitask in a fast-paced environment. Bilingual Spanish skills are welcome If you are interested in being part of a team that helps connect people with essential healthcare resources while building valuable customer service and healthcare industry experience apply today!

Pay:

$18.00 per hour Application Question(s): Do you have your own Windows based equipment? Are you located in New Jersey?

Work Location:

Remote