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DD
Drop Dead Pest Solutions
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Wisconsin data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,960 / year median in Wisconsin
-0% projected decline
Job Description
Join a Growing Local Pest Control Company! Drop Dead Pest Solutions is a locally owned and family-operated pest control company serving homeowners and businesses throughout Southern Wisconsin. We pride ourselves on outstanding customer service, honest communication, and treating every customer like family. We're looking for a friendly, organized, and dependable Customer Service Representative (CSR) to be the first point of contact for our customers. What You'll Do Answer incoming phone calls, text messages, and emails Schedule new customer appointments and optimize technician routes Assist customers with service questions and explain our treatment plans Create and manage customer accounts in our CRM Confirm appointments and follow up with customers Schedule warranty and callback appointments Request customer reviews after completed services Maintain accurate customer records Communicate with technicians throughout the day to keep schedules running efficiently Deliver exceptional customer service during every interaction What We're Looking For Excellent communication and people skills Positive attitude and professional demeanor Strong organizational and multitasking abilities Comfortable using computers, email, and scheduling software Ability to remain calm in a fast-paced environment Strong attention to detail Reliable, punctual, and self-motivated Previous customer service or office experience preferred Pest control experience is a plus, but not required—we'll train the right person. The CSR does not supervise employees, set company policies, determine pricing, or make management decisions. But over time as we grow could move into office manager position. Once fully trained, working remotly is an option.