Customer Service Representative American Academy of Facial Esthetics Cleveland Heights, OH Job Details Full-time $40,000 - $47,000 a year 22 hours ago Benefits Health insurance Dental insurance Paid time off Work from home Vision insurance Flexible schedule Qualifications Email customer support Interpersonal skills Phone communication Customer service Microsoft Office Attention to detail Desktop applications Empathy Productivity software Office experience

Full Job Description Who We Are:

The American Academy of Facial Esthetics is a multidisciplinary professional healthcare organization whose mission is teaching the best non-surgical and non-invasive facial injectable techniques to healthcare professionals worldwide. At the AAFE and its subsidiaries, we celebrate our team and their individual backgrounds, ideas, and life experiences! Our culture is one that cultivates this diversity in a laidback and welcoming environment.

Who You Are:

As a Customer Service Representative, you are an essential part of our post-sales customer service team. You will connect with our customers to address questions, resolve issues, and ensure a smooth and fulfilling experience every time. Your primary goal is to deliver outstanding customer service and maintain long-lasting customer relationships.

Job Description:

Must maintain a positive, empathetic, and professional attitude toward customers, providing exceptional customer service at all times. Work collaboratively within the customer service team to build meaningful relationships with customers and encourage brand loyalty. Confirm that customers are satisfied with their overall experience, consistently exceeding expectations in customer service. Assist with answering customer service inquiries via phone, inputting data, following up with customers, and performing various administrative duties. Collaborate with a team of customer service representatives and other departments to find appropriate solutions to customer service issues, as needed.

Skills Candidate Must Possess:

Proficient in Microsoft and Google applications. Ability to communicate effectively over multiple customer service channels (phone, email, etc.). Strong attention to detail, ensuring accuracy in all customer service tasks. Excellent interpersonal and customer service skills to handle diverse customer needs. Ability to problem-solve independently and provide effective solutions in customer service. College education and previous office or customer service experience preferred, but not required.

Benefits:

Paid time off, including vacation, sick and personal time. Medical, Vision + Dental Insurance offered. Complimentary botox & dermal filler services. Monthly birthday celebrations. Team building outings. Invitation to annual company events. Flexible remote work on Fridays.

Job Type:

Full-time Pay:

$40,000.00 - $47,000.00 per year

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home

Shift:

No nights Application Question(s): What is your skill level in Microsoft and Google applications?

Experience:

Customer service: 4 years (Required)

Work Location:

In person