Part-Time Customer Service Associate — Bespoke Mahjong Overview Bespoke Mahjong is looking for a friendly, organized, and detail-oriented Customer Service Associate to help customers with product questions, orders, shipping updates, and returns. You'll work closely with our shipping, warehouse team, and report to our Customer Service Manager to resolve issues and keep customers informed. If you write clearly, enjoy helping people, and can stay organized during busy launches and sales, we'd love to hear from you! Responsibilities Respond to customer emails promptly and professionally. Answer questions about products, orders, shipping, returns, and exchanges. Use Shopify to review orders, make authorized adjustments, and maintain accurate customer information. Coordinate with our shipping and warehouse team on orders that need attention. Follow up on unresolved issues and keep customers updated. Help customers find products that meet their needs. Identify recurring questions or issues and share feedback with the team. Qualifications Excellent written communication, including strong grammar, spelling, and a friendly, professional tone. Strong organizational skills and attention to detail. Ability to prioritize inquiries and manage multiple tasks during busy periods. Comfortable learning software and working accurately on a computer. Patient, dependable, and proactive about solving problems. Customer service or e-commerce experience preferred. Shopify experience is a plus; training provided. Mahjong knowledge is a plus, but not required.

Position Details Job type:

Part-time Pay:

$19.00 per hour

Hours:

20-25 hours per week

Location:

Hybrid, with required onsite work in Carrollton, TX 75006. Applicants must be able to commute to this location.

Pay:

$19.00 per hour Expected hours: 20.0 - 25.0 per week

Work Location:

Hybrid remote in Carrollton, TX 75006