A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Are you looking to start your career with a great company? Do you want to learn more, do more? Want to work in a dynamic environment with an amazing team? Then I want to talk to you!
Who We Are:
Based in LaGrangeville, NY at Sky Acres Airport, Skygeek Logistics Inc, has served the aircraft community as well as the aviation industry at large for over fifty years.
Payrate :
$22.50
Location :
LaGrangeville, NY Summary:
A SkyGeek Customer Service Representative is responsible for interacting directly with our customers and various internal functional groups to ensure the timely and accurate delivery of products ordered on SkyGeek.com. After initial on-site training of up to 90 days, this will become a hybrid position requiring employee to be in onsite 2 to 3 days per week.
What You Will Do Everyday:
Primary point of contact for customers throughout the ordering process. Full end-to-end customer support case ownership. Provide accurate and efficient communication with customers via chat, email and telephone. Classify request types for agent follow-up. Identify recurring issues and escalate them to the correct department for resolution.
Requirements:
2 years' experience in retail, call center operations or other customer service/facing position (preferred). Attention to detail, order accuracy, compliance with department standards and excellent time management skills are required. Must be able to work independently with minimal supervision. Sincere passion to delight our customer, solve problems and provide a positive experience. Work Authorization/Security Clearance Requirements/Equal Opportunity Employer To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. SkyGeek/GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SkyGeek/GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Job Type:
Full-time Pay:
$22.50 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Work from home
