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RH
Robert Half
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,017 / year median in the U.S.
-3% projected decline
Job Description
Description We are looking for a Customer Service Representative to support customer outreach and service operations. This long-term contract opportunity is well suited for someone who communicates clearly, works comfortably in a remote setting, and can manage frequent phone-based interactions with accuracy and consistency. The role involves handling high-volume outbound and customer service calls, documenting information carefully, and delivering a positive experience during each interaction.
Responsibilities:
- Place a large number of outbound calls each day while maintaining a detail-oriented and customer-focused approach.
- Respond to customer questions, provide accurate information, and guide callers through next steps as needed.
- Enter and update customer details, order information, and call outcomes with a high level of accuracy.
- Maintain consistent communication standards by listening carefully and addressing concerns effectively.
- Work independently in a remote environment while meeting productivity and quality expectations.
- Use employer-required equipment setup standards, including a wired internet connection and approved computer accessories, to ensure reliable performance.
- Support order-related activities and general customer service tasks across inbound and outbound interactions. Requirements
- Prior experience in customer service, call center operations, telemarketing, sales, or outbound calling is preferred.
- Ability to handle frequent outbound phone activity with confidence and professionalism.
- Strong verbal communication skills with the ability to actively listen and respond clearly.
- Solid data entry and detail management skills for accurate recordkeeping.
- Comfort working independently in a remote work environment.
- Must have access to a laptop or desktop computer, headset, ethernet cable, and dependable high-speed internet service.
- A hardwired internet connection is required; wireless internet alone is not acceptable for this position.
- Ability to successfully complete all candidate screening requirements.