Customer Service Representative Powerhouse Electrical Solutions LLC Paxinos, PA Job Details Part-time $19 - $21 an hour 6 days ago Benefits 401(k) On-the-job training 401(k) matching Professional development assistance Flexible schedule Qualifications Google Workspace Customer communication Interpersonal skills Administrative experience Attention to detail Office experience Full Job Description About Powerhouse Electrical Solutions Powerhouse Electrical Solutions, LLC is a locally owned and operated electrical company specializing in high-quality residential service and installations. We pride ourselves on professionalism, clear communication, and customer satisfaction. Our team is built on trust, craftsmanship, and a commitment to helping homeowners and businesses power their lives safely and efficiently. Position Overview We are seeking a Part-Time Customer Service Representative (CSR) to support our growing electrical service business. The CSR will be the first point of contact for customers — answering calls, scheduling jobs, and ensuring every client receives a smooth, professional experience from start to finish. This position is ideal for someone who is organized, detail-oriented, and enjoys helping people. Work Schedule 12-18 hours per week: Monday-Friday (Hybrid Role- Remote & On-site) Flexible schedule. Working Hours between 8:30 a.m. and 5:00 p.m. Exact work hours will be determined once hired to best fit both the employee's availability and business needs. Key Responsibilities Answer incoming calls, emails, and messages from customers in a friendly and professional manner. Schedule appointments, create jobs, and dispatch work orders using our field management software. Communicate with technicians regarding scheduling, updates, and customer needs. Follow up with customers after service visits to ensure satisfaction and request feedback or reviews. Assist with administrative tasks such as data entry, updating customer records, and organizing documentation. Respond promptly to leads and inquiries from the website, social media, and voicemail. Provide accurate information to customers about services, scheduling, and company policies. Represent Powerhouse Electrical Solutions with a positive and professional attitude in all communications. Participate in ongoing training to enhance service skills and product knowledge. Qualifications Previous experience in customer service, office administration, or dispatching preferred. Excellent verbal and written communication skills. Strong attention to detail and follow-through. Ability to multitask and manage priorities independently. Proficient with email, Google Workspace, and CRM/scheduling software. Experience with field service management tools is a plus. Reliable internet connection and quiet workspace if working remotely.

Compensation & Benefits Starting Pay:

$18.95 - $21.00 per hour, based on experience.

Hours:

12-18 hrs per week Flexible schedule between 8:00 a.m. and 5:00 p.m. 401(k) with Employer Matching — available even for part-time employees! This is a rare benefit for part-time roles and reflects our commitment to helping our team build long-term financial security. Growth potential as the company expands. Supportive, family-oriented culture that values work-life balance. Why Join Powerhouse Electrical Solutions At Powerhouse Electrical Solutions, we take pride in the quality of our work and the integrity of our team. You'll join a group that values communication, accountability, and professional growth — while offering flexibility and meaningful work.

Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Flexible schedule On-the-job training Professional development assistance

Work Location:

Hybrid remote in Paxinos, PA 17860