Join Our Customer Service Team at Official Driving School! Official Driving School is one of the largest and fastest-growing providers of driver education. We're looking for a reliable, friendly, and detail-oriented Customer Service Representative to join our team. In this role, you'll be the first point of contact for current and prospective, helping them register for classes, resolve issues, and navigate our programs in both Michigan and Ohio. Responsibilities Respond to phone, email, and online inquiries with professionalism and care Assist with class registration, account updates, and customer troubleshooting Resolve issues quickly or escalate when needed Maintain accurate and organized records with thorough notes in our system Contribute to sales efforts by promoting programs and meeting call goals Qualifications Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Friendly, solution-focused mindset, and empathetic approach to customer service Ability to multitask in a fast-paced environment Tech-savvy individual comfortable learning new systems and technology Call center or high-volume customer service previous experience required Official Driving School Perks Weekly pay Monthly bonus opportunities Health, dental, and vision insurance 401(k) with company match Paid time off + paid sick time Family discounts on driver education Growth opportunities within the company Team events and company gatherings

Work Environment:

Work Location:

Hybrid, In-person Work Schedule (Royal Oak Office) Mon-Friday with Weekend availability (Hybrid schedule on weekends only)

Training Location:

Royal Oak office

Workload:

Regular interaction with customers and team members via phone, email, or online systems. Also, assisting customers in-person face-to-face.

Pace:

Fast-paced environment with varying levels of customer inquiries Why Choose Official Driving School? We're one of the largest and fastest-growing driver education providers in Michigan and Ohio, with 40+ years in business . Our team supports thousands of students each year—and we take that responsibility seriously. This isn't just a desk job—you're helping people gain a life skill they'll use forever.

Our Core Values We Care:

Demonstrate empathy and understanding in every interaction.

We Respect:

People, time, values, and needs are at the forefront of everything we do.

We Make Every Encounter Engaging:

Engage with customers in meaningful ways that enhance their experience. We Do What We Say with

Urgency, Honesty, and Integrity:

Uphold the highest standards of service and accountability. We Strive for

Excellence:

Every task is important, and we aim to exceed expectations. Apply Now and Drive Your Career Forward! Make a real difference in people's lives by supporting their journey to become safe, confident drivers. Apply today to be a customer service representative and take the wheel on your new journey with Official Driving School!

Job Type:

Full-time Pay:

$16.00 per hour Expected hours: No less than 30.0 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Application Question(s): Are you available 9am-2pm on Saturdays and Sundays?

Education:

High school or equivalent (Required)

Experience:

Customer service: 2 years (Required)

Sales:

1 year (Preferred) Call center: 2 years (Required) Outbound calling: 2 years (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Royal Oak, MI 48067 (Required)

Work Location:

In person