KEY RESPONSIBILITIES

Processing purchase orders and leases, across CSafe's full product and service range. Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilizing all relative internal channels. Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion - providing a true end-to-end customer experience. Take responsibility for the full resolution of assigned complaints and incidents - ensuring all relevant internal departments are engaged. Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets. Completing trainings to ensure skills are in line with the job role requirements. In office presence of three to four days a week

JOB QUALIFICATIONS

High School Diploma, BS/BA degree preferred. 5 years of customer service experience preferably in a leasing/technical company. Excellent communicator verbal and written in English. Proficient IT skills for system management and Office 365 based applications. Experience in using CRM system. Excellent Time-Management Skills - Ability to consistently reprioritize workload as needed while meeting deadlines. Strong prioritization skills.

Organizational skills:

able to balance multiple priorities. Ability to maintain a professional demeanor and excellent working relationships with internal and external customers in a fast-paced environment. Strong team player. Strong interpersonal skills. Must possess analytical thinking and reasoning skills. Must be thorough and exercise attention to detail. Must be able to set and maintain schedules. In office requirement - three (3) to four (4) days a week.

WHY JOIN US

At CSafe, we foster an exciting, collaborative, and inclusive work environment that promotes personal and professional growth. We encourage feedback, foster trust, and support a culture of inclusion where everyone's voice matters. Be Part of a Growing Industry by joining a forward-thinking team in the rapidly expanding temperature-controlled shipping sector. Here's what we offer to our employees: Competitive and Comprehensive Health Benefit Package Paid Time OFF (PTO) starting at 25 days plus

Paid Holidays Employee Assistance Program Travel Assistance Program Financial Wellness Program Tuition Reimbursement Paid Parental Leave Referral Bonus Program Gym Membership Reimbursement Training & Development Opportunities International Exposure:

Gain experience working with a team spread across 21 countries Career Growth Opportunities An Equal Opportunity Employer. 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