About Us:

Helpware is a technology-driven BPO providing Customer Experience and Operational Support to modern businesses worldwide. With offices across the USA, Mexico, Ukraine, Germany, Albania, Poland, Puerto Rico, Guam, and the Philippines, we offer truly global coverage. Our passionate teams are dedicated to delivering exceptional, value-driven services through innovation, empowerment, and cutting-edge technology.

Position Overview:

As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.

Responsibilities:

Inbound & outbound calls. Scheduling reservations for transportation to healthcare appointments. Checking on the status of those transportation reservations. Interaction not only with health plan members but also with transportation providers and healthcare facilities. Routing calls to internal teams that specialize in questions related to billing, benefit balances, and other general account issues.

Requirements:

High school diploma or equivalent. One (1) year of inbound call center experience in high call volume atmosphere. Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment. Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone. Positive and helpful attitude. Exceptional interpersonal skills and conflict resolution ability. Ability to work independently and/or with a Team. Basic computer literacy; proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm. Flexible with the ability to adapt to changes in business, strategy, and technology. Ability to empathize with the Member and/or Member's guardian. Must be able to work with geographically and culturally diverse populations and personalities.

Benefits:

$15 USD per hour. Work from home. Computer equipment. Great culture. Growth opportunities.

Pay:

$15.00 per hour

Benefits:

Health insurance Work from home Application Question(s): Are you comfortable with a fixed rate of $15 per hour? Can you start on September 21? Are you located in KY or within an hour of driving distance in KY?

Work Location:

Hybrid remote in Mount Sterling, KY 40353