$23.72 - $25.99 Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Customer Service Specialist in Irving, TX (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration:

3 Months

• Required Skills & Experience
• + 6+ months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. + Sales / Customer Service Background + Great Communication Skills + Proven Job History with a track record of stability
• Desired Skills & Experience
• + Bilingual Spanish
• What You Will Be Doing
• + Participate in or provide support for low complexity initiatives within Customer Service.

+ Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Customer Service.

+ Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements.

+ Provide information to client personnel in Customer Service.

+ Examine the number of referrals triage agents can successfully work in an hour/day to gauge what this might look like if applied across CS

+ Gather feedback from pilot agents to determine what is and what is not working

+ Record any comments or feedback from clients regarding additional handoff (as applicable)

+ Adjust pilot as needed to ensure accurate outlook of pilot's success

+ Review overall pilot conversion rate compared to overall conversion rate of CS across the same period of time(as well as confirmed conversion vs overall CS)

+ Evaluate feedback gathered by pilot agents and consider adjusting pilot for additional testing as needed

+ Determine effectiveness of triage model compared to one-call-close modelMotion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.