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TI
The Identity Group
Customer Service Specialist
Career Insights for Customer Service Representative (General)
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Based on Iowa data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,108 / year median in Iowa
-1% projected decline
Job Description
The Identity Group, founded in 2002, and located in downtown Pella, IA is a marketing and promotional products company specializing in sales and distribution of our clients' branded merchandise and apparel. Through a unique set of services, The Identity Group has been established as a leader in the promotional products industry. Customer Service Specialist - The Identity Group is looking for an enthusiastic individual to join our team. A successful candidate will be a motivated individual with an outgoing attitude, customer focused, and enjoys teamwork within an organization. A person with excellent organizational time management skills who will multi-task with a variety of detail-oriented work. One who can operate independently and as part of a highly functioning team to meet and exceed the level of service to our growing customer base. Growth opportunities available. This is an on-site position, remote work option not available at this time.
Customer Service Specialist Expected Start Date:
2 weeks from Accepted Employment Offer Responsibilities include: Interaction with account managers daily. Entering and processing daily customer and vendor purchase orders. Communicate with customers and vendors with updates and pre-production information. Running daily order reports to coordinate the client and vendor process for on-time deliveries. Work with other Customer Service team members to execute daily tasks. Verify vendor invoices and purchase orders for accuracies.Qualifications:
- Professional communication skills, both written and oral.
- Attention to detail accuracy, problem-solving skills, and ability to prioritize multiple tasks.
- Time management capabilities while working independently.
- Friendly, professional telephone demeanor.
- Proficiency in Word, Excel, and Outlook
- Ability to work well in a team environment.
Benefits package:
- Generous personal time off policy
- Simple Plan match
- Profit sharing
- Health, Dental, Vision options
- Salary range: $44,000-$46,000 (Salary commensurate with experience)