Job Description (English) Job Summary Handle customer inquiries, order support and after-sales issues through multiple channels, ensuring timely resolution and high customer satisfaction. Responsibilities Respond to customer inquiries via phone, email and online channels Process order inquiries, complaints and after-sales requests and follow up until resolved Record customer feedback and report key issues to relevant departments Maintain customer relationships and continuously improve satisfaction Assist with customer data entry and profile management Requirements Standard Mandarin and excellent verbal and written communication skills Customer service or sales support experience is preferred Proficient in office software and CRM/customer service systems Patient, detail-oriented and service-minded; able to work in shifts Good stress tolerance and problem-solving ability 职位描述（中文） 岗位概述 负责通过电话、邮件和在线渠道解答客户咨询，处理订单与售后问题，提升客户满意度。 岗位职责 通过电话、邮件、在线渠道及时解答客户咨询 处理订单查询、投诉和售后问题，跟进至解决 记录客户反馈，定期整理并反馈相关部门 维护客户关系，持续提升客户满意度 协助完成客户信息录入与档案管理 任职要求 普通话标准，具备良好的沟通表达能力 有客服或销售支持经验者优先 熟练使用办公软件和客服系统 耐心细致，服务意识强，能适应轮班 具备良好的抗压能力和问题处理能力 职位类型：全职, 兼职, 合同工 薪资： $3,500.00至$4,500.00（每月 ）

Work Location:

Hybrid remote in City of Industry, CA 91744