Customer Service/Order Entry Specialist

Job Description:

The Customer Service Team provides customer facing support to the field engineering team and external customers in a high volume customer service environment.

Responsibilities:

Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration. Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and inventory management to ensure the customer's needs are met successfully and promptly. Prepares accurate pricing of part orders and returns based on factors such as foreign currency conversion rates, contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue. Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of cogs accounts, service types and service areas both internal and external. Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier. Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution. Maintains records regarding customer returns, deliveries, changes, pricing, and return credit problems. Issues quotes for parts sales as requested by customers and field service engineers.

Skills & Qualifications:

The successful candidate will possess the following combination of education and experience: Requires outstanding problem solving, follow-through, attention to detail and organizational skills. Ability to multi-task in an extremely fast paced environment. Moderate excel, word, and access database skills. Excellent typing, 10-key speed and accuracy rate. Ability to maintain professionalism and courtesy under pressure. Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation. Consistently communicates with customers, peers, and other employees in a helpful, friendly, and professional manner. Typically requires a University degree and 1-2 years of experience in high volume field service call center. Attendance is a critical function of this position Job Type & Location This is a Contract to Hire position based out of Hillsboro, OR. Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position.

Application Deadline This position is anticipated to close on May 8, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.