Customer Services Support Operator- Hybrid

Customer Services Support Operator- Hybrid Job

ID 500508

Posted since 30-Mar-2026 Organization Smart Infrastructure Field of work Customer Services Company Siemens Industry, Inc. Experience level Early Professional Job type Full-time Work mode Hybrid (Remote/Office) Employment type Permanent Location(s) Buffalo Grove - - United States of America Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives. Transform the everyday with us! We are looking for dedicated and talented professionals to tackle ever-changing challenges, support customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds to set the standard for customer support. Join us to focus together on what's truly important: making lives better with new ideas and the latest technology around the world. Included in the scope of this role: Providing and exceptional customer experience with each customer contact/inquiry via phone, e-mail and online chat. This is a hybrid role located in Buffalo Grove, Illinois. 2 Days in office, 3 days remote. As a Customer Services Support Operator, you will: Demonstrate the ability to prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly. Provide exposure to HVAC/Building Automation & Fire Safety customer segments. Spend half the day on phones in a call center environment, with the other half focused on email and other required tasks. Provide long-term resolutions to our customers, often through creative problem solving and collaboration across various functions throughout Siemens. Manage incoming Salesforce mailboxes/queues and providing timely, professional responses. Execute SAP daily transactions which include orders entry, status', returns, credits, debits, and quotes. Provide user support on Siemens online catalog and ordering platform Research issues and questions using available information and resources. Identify, redirect and/or escalate problems to appropriate resources per customer support procedures. Fully utilize CRM, logging all customer contacts with thorough details. Work with 3 rd party suppliers on order execution, returns, customer inquiries, product selection and timely order status resolution. Monitor and support on-line real time chat requests You'll make an impact with these qualifications:

Basic Qualifications:

High School degree or state-recognized GED 2+ years of practical Customer Support experience Verbal and written communication skills in English Experience with Microsoft Office applications Must be able to demonstrate: Ability to address customer inquiries/escalations Professionalism and excellent customer service skills Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

Associate degree or bachelor's in related discipline. Prior exposure to HVAC/Building Automation & Fire Safety customer segment. SAP experience Salesforce experience Ready to create your own journey? Join us today! About Siemens We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Our Commitment to Equity and Inclusion in our Diverse Global Workforce We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-TAG You'll Benefit From Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html The pay range for this position is $38,413 - $65,851 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form . If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. Pay Transparency Siemens follows Pay Transparency laws. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here . Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.