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DA
Dyess Air & Plumbing
Customer Solutions Specialist
Career Insights for Customer Service Representative (General)
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,000 / year median in the U.S.
+4% projected growth
Job Description
Who We Are We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Southeast Georgia and the Low Country . You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. What We Do We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning systems. The Big Task You will coordinate sales leads ensuring they turn into appointments with our sales team and do whatever is necessary to help achieve department sales goals. Key Sub Tasks Develop key client relationships by establishing customer rapport. Participate in training so that you grow and develop as a professional. Maintain and update our customer database with complete and accurate information. Provide support for our sales team. Track results of sales calls and produce weekly reports to Sales/Management. Work with the install team to ensure the install board is full. Get potential customers excited about the company and encourage them to spread the word. Job Description As the Customer Solutions Specialist, you will work closely with our sales team by listening to the needs of our customers, while working with them to determine the best new equipment to meet their needs, and do whatever is necessary to achieve department sales and capacity goals. Your responsibility is not to close the sale, but instead, help to guide the client in booking an appointment with our Sales team. You will work closely with our sales team and direct to the Sales Manager. This is an in-office position. Remote work is not available.