Customer Support Agent

Salary:

$21

• 22 per hour

Reference:

JOB-4252

Advent Talent Groups is in search of a Customer Care Specialist for our global client based in Minneapolis, MN. This pivotal role focuses on addressing and resolving escalated customer issues, complaints, and problems that surpass the store level. The specialist will be responsible for delivering prompt and effective responses, crafting innovative solutions, and collaborating with multiple stakeholders to ensure successful issue resolution!

Overview:

Minneapolis, MN (Hybrid) Contract to hire Full-time

• Monday-Friday 8:00 am
• 4:30 pm Compensation
• $21-22/hr.

Responsibilities:

Resolve escalated and complex customer issues with urgency, empathy, and accuracy Handle high-volume inbound and outbound calls related to complaints, billing, feedback, and service concerns Collaborate with internal and external stakeholders to identify and implement resolutions Monitor and respond to customer interactions across phone, email, web, and social platforms Manage sensitive and confidential customer information in accordance with established processes Escalate sales leads and scheduling needs to appropriate support teams Identify trends in recurring issues and contribute insights for process improvements Participate in special projects and initiatives as needed

Qualifications:

1+ year of customer service experience, ideally in a call center or service-focused environment Experience resolving complex issues, handling complaints, or working with escalations preferred Strong verbal and written communication skills with professional phone presence Ability to manage confidential information with discretion and accuracy Proficiency in MS Office and comfort navigating multiple computer systems Familiarity with phone systems and ticketing/workflow tools (e.g., Five9, Salesforce, ServiceNow) preferred Highly organized, adaptable, and able to maintain focus in a fast-paced environment Eligible employees will enjoy the following benefits with

Advent Talent Group:

Medical Insurance 401(k) Retirement Plan Paid Time Off (PTO) Advent Talent Group is an Equal Opportunity Employer Advent Talent Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IND1