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Job ID:

10376018 Posted today Back Clayton, MO, US Office High School or equivalent Full Time, Temporary 24.50 Experienced (Non-Manager) On-site Accounting and Auditing Services First Shift (Day) Clayton, MO, US 24.50 Experienced (Non-Manager) Full Time, Temporary Accounting and Auditing Services On-site Office High School or equivalent First Shift (Day) Apply Now Applied Job details

Job Posting:

Customer Service Operations Associate - Confirmations (Business Licensing Team)

Location:

Clayton, MO (Hybrid) About the Role The Customer Service Operations Associate ("CSOA") - Confirmations is a key member of our Account Services Department within the Business Licensing ("BL") Team at CT. In this vital role, you'll be responsible for closely monitoring and following up on license applications, renewals, amendments, registrations, and closure filings to obtain timely confirmations of approval, issuance, or completion. Acting as a liaison with government agencies, you will secure essential licensing documents and provide timely updates to internal stakeholders. Key Responsibilities Follow up with licensing authorities on application, renewal, amendment, registration, and closure filing statuses. Obtain and organize issued licenses, permits, certificates, and other official documents. Manage a substantial volume of confirmation requests across a range of clients and industries. Research and confirm licensing statuses via agency websites, online databases, calls, emails, and written correspondence. Partner closely with internal teams such as Customer Success Associates, Filing Specialists, and others to resolve issues quickly. Maintain detailed records of agency interactions and document statuses in internal systems. Identify delays, deficiencies, or obstacles, escalating concerns as appropriate. Communicate updates to onboarding and research teams when agency procedures or requirements change. Review issued licenses and documents for accuracy, coordinate corrections as needed. Participate actively in a collaborative, fast-paced team environment. Manage multiple projects and priorities simultaneously. Provide coverage for team members during PTO. Assist with additional duties including account audits, operational support during high-volume mailing periods, and on special licensing compliance or process improvement projects.

What We're Looking For Education:

Bachelor's degree (or equivalent experience).

Experience:

1-2 years in customer service, licensing, administrative, data entry, regulatory compliance, or a related area preferred.

Skills & Abilities:

Excellent interpersonal and communication skills for professional interaction with agency reps, clients, and colleagues. Strong research and investigative acumen for tracking licensing information. Tact and discretion when handling sensitive and confidential data. Comfort working in a fast-paced, high-volume environment. Proficiency with Windows-based computers, MS Office Suite, Adobe PDF, and database applications. High attention to detail; accuracy and consistency are musts. Superior organizational abilities for managing deadlines and multi-tasking. Solid time management and a proactive approach to issue resolution. Steadfast customer focus, persistence, and professionalism. Resume not required 10376018 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox.

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The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly ® . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice .