Customer Support Specialist

Customer Support Specialist Riverview, FL Job Details Full-time $21 an hour 14 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Qualifications Live chat Microsoft Excel Customer returns handling Phone communication Mid-level Microsoft Dynamics 365 High school diploma or GED Zendesk Customer support ticket management B2B Customer support Cross-functional collaboration Associate's degree 2 years Communication skills Technical Proficiency Order fulfillment Client interaction via phone calls Full Job Description Customer Support Specialist (Hybrid -Riverview, FL) Riverview, FL | Hybrid (3 days in-office)

Training Schedule:

Mon-Fri, 8:00 AM-5:00 PM |

Regular Schedule:

Mon-Fri, may end as late as 6:00 PM Metrohm USA , the North American division of Metrohm AG (Herisau, Switzerland), is a global leader in high-precision laboratory instruments and chemical analysis solutions. We're currently hiring a Customer Support Specialist to join our team in Riverview, FL . This is a hybrid position with approximately 3 days per week in the office , offering the opportunity to play a key role in delivering an exceptional B2B customer experience — not a call center environment. ✨ What You'll Do You'll be the frontline support for internal and external customers, handling inquiries via phone, email, and chat . In this role, you'll: Process customer orders, quotes, shipping requests, returns, and escalations. Work closely with Sales, Warehouse, Purchasing, and Product teams to support order accuracy and timely delivery. Monitor open orders and proactively update stakeholders. Assist customers with account setup and product/service inquiries. Ensure high levels of satisfaction and productivity in a fast-paced, team-oriented environment. ✅ What You Bring High school diploma or GED required; Associate's degree preferred. Minimum 2 years of B2B customer support experience (not retail or call center). Strong communication skills (verbal and written). Detail-oriented and tech-savvy — with Microsoft Excel proficiency. Experience with Zendesk or a ticketing system preferred. Experience with Microsoft Dynamics or other CRM/ERP systems is a plus. A customer-first mindset and the ability to manage multiple priorities. You're a

Great Fit If You:

Thrive in a fast-paced, back-office environment Bring a proactive approach to problem-solving and follow-through Are comfortable collaborating across departments Can occasionally work overtime or adjust hours when needed Are eager to learn and grow within a mission-driven company Additional Requirements Must pass background check, education/employment verification, and 10-panel drug screening (includes marijuana) What We Offer We don't just build instruments — we build careers . Metrohm USA offers a comprehensive and flexible benefits package: Medical, dental, and vision insurance Company-paid life and disability insurance 401(k) with company match Tuition reimbursement Generous paid time off (vacation, sick, holidays, personal days) A collaborative, supportive culture that values your success Diversity & Inclusion Metrohm USA is proud to be an Equal Opportunity Employer . We are committed to fostering a diverse and inclusive workplace and welcome applicants from all backgrounds — including veterans and individuals with disabilities. Metrohm USA is an E-Verify Employer. Ready to Make an Impact? If you're passionate about delivering top-tier customer service and want to grow with a global leader in scientific innovation, we'd love to hear from you. Apply today at : www.metrohm.com #CustomerSupport #TampaJobs #HybridJobs #B2BSupport #Metrohm #WeGoBeyond #LI-Hybrid