Entry Level Customer Support Associate Azura Direct Solutions Arvada, CO Job Details Full-time $50,000 - $55,000 a year 2 hours ago Benefits Professional development assistance Qualifications Customer communication Full Job Description Azura Direct Solutions is growing our customer engagement team to help households discover a better way to stay connected through Quantum Fiber's next-generation internet service. As a full-time Entry Level Customer Support Associate, you'll be the first point of contact who turns everyday questions into real solutions helping people leave behind slow, outdated cable service for something faster and more dependable. The Entry Level Customer Support Associate will start with in-depth training on Quantum Fiber's service offerings, then put that knowledge to work by meeting customers in person, answering their questions, and earning their confidence one conversation at a time. Your focus will be on understanding what each customer needs and showing them exactly how Quantum Fiber solves it. Responsibilities of the Entry Level Customer Support Associate Directly serve as a knowledgeable, approachable resource for customers exploring Quantum Fiber as their home internet solution Listen closely to each customer's connectivity habits and concerns to recommend the right fit as the Entry Level Customer Support Associate Explain to customers how Quantum Fiber supports the things people actually do online streaming, gaming, remote work, smart devices in plain, everyday language Walk customers through available plans and current promotions so they can choose with confidence as an Entry Level Customer Support Associate Stay up to date on service details, pricing, and availability to answer questions accurately The Entry Level Customer Support Associate willbuild lasting customer relationships through attentive support and consistent follow-up Skills & Qualifications of the Entry Level Customer Support Associate High school diploma or equivalent preferred Genuine enthusiasm for helping people and solving problems Open, adaptable attitude with a drive to grow in a customer support career Self-motivated and goal-driven, both individually and as part of a team Detail-oriented with solid organizational habits throughout the customer journey

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

Professional development assistance

Work Location:

In person