A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
TrueCommerce, Inc. is hiring a Implementation Specialist II in Cranberry, PA. This is a full-time position. Join the TrueCommerce Professional Services team where you will turn new connections into thriving trading partnerships. Help retailers and their vendors connect, test, and go live with confidence. The Implementation Specialist II will manage a high volume caseload of trading partner add ons for TrueCommerce Home retail customers. You will guide vendors and manufacturers through how they will connect, set them up on the TrueCommerce portal, and coordinate setup and testing through go-live with our internal teams. No EDI background is needed; most of our team came from other industries, and we will teach you the rest. This role is a remote opportunity, with up to 10% travel.
What You'll Do:
Manage a personal caseload of 70 to 90 trading partner requests for retail customers, with proactive follow-ups and high email volume. Communicate with vendors and manufacturers to determine how they will connect, set them up on the TrueCommerce portal, and walk them through requirements. Coordinate setup and testing with dedicated internal mapping, trading partner support, and development teams. Run recurring status calls with retail customers to keep open items, approvals, and go-live coordination on track. Work in NetSuite for customer communication and case management, and in Smartsheets for project coordination and customer updates. Requirements for
Success:
1+ year of customer-facing experience in any industry (customer service, project coordination, account management, or operations); EDI experience is not required. Comfortable on the phone and proactive about picking it up. Proven ability to handle high volume work: organized calendar, strong follow-up discipline, and comfort in a fast-paced environment. Strong customer service instincts, including experience handling high-intensity customer situations. Team player who takes ownership and helps teammates without being asked. Proficiency with Microsoft Office (Outlook, Word, Excel, and Teams) and internet-based business tools. Associate degree in business, technology, or a related field required; bachelor's degree preferred. Willingness to work a flexible schedule between 8am and 7pm when needed.
Preferred Requirements:
Experience with NetSuite, Smartsheets, or any ticketing system. Knowledge of B2B commerce, EDI, or supply chain processes. Experience with ERP or accounting platforms such as QuickBooks, Sage, SAP, or Microsoft Dynamics. Perks & Benefits Remote first and casual work environment 401k with 3.5% company match and vested after 2 years 20 PTO days + 1 birthday off + 3 "summer days" + 1 volunteer day + 10 company holidays Medical, dental, vision and other life/health insurance plans Paid parental leave Wellness reimbursement program Who is TrueCommerce? TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We've empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more. Please visit our careers website for additional information. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
