Office Assistant/Customer Service Representative

Job Overview Join Anne Rothstein & Associates - American Family Insurance is seeking a dedicated Office Assistant/Customer Service Representative to join our team in Maple Plain, MN. At Anne Rothstein & Associates, we pride ourselves on providing top-notch customer service and fostering a positive work environment. While this role is not remote, it offers a unique opportunity to engage with clients face-to-face and build lasting relationships within the community. As an Office Assistant/Customer Service Representative, you will be the first point of contact for clients, assisting with inquiries, processing policy changes, and handling administrative tasks. Your role is vital in ensuring a seamless customer experience and upholding our commitment to excellence. If you are a motivated individual with a passion for customer service and a desire to make a difference in the lives of our clients, American Family Insurance is the perfect place for you to grow both personally and professionally. Come join our team today!

Salary Range:

$25.00 - $28.00 per hour Benefits Hourly Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Flexible Schedule Hands on

Training Mon-Fri Schedule Career Growth Opportunities Evenings Off Dental Insurance Vision Insurance Life Insurance Tuition Reimbursement Requirements Licensing:

MN Property and Casualty Customer Focus:

Strong commitment to delivering exceptional customer service and building positive client relationships.

Organizational Skills:

Ability to prioritize tasks, manage time effectively, and maintain attention to detail in a fast-paced work environment.

Communication Proficiency:

Excellent verbal and written communication skills with a professional and friendly demeanor.

Adaptability:

Flexibility to handle multiple tasks, adapt to changing priorities, and work effectively under pressure.

Team Player:

Collaborative attitude with a willingness to support colleagues and contribute to a cohesive team dynamic.

Tech Proficiency:

Basic computer skills and familiarity with office software applications.

Responsibilities Client Interaction:

Engage with clients in a professional and courteous manner, addressing their inquiries and providing assistance.

Administrative Support:

Assist with office tasks such as filing, data entry, and maintaining records.

Customer Service:

Ensure exceptional service delivery by listening to customers' needs and offering solutions that meet their requirements.

Policy Assistance:

Aid clients in understanding their insurance policies, coverage options, and claims processes.

Team Collaboration:

Work collaboratively with colleagues to achieve team goals and uphold the company's standards of service excellence. About Us Dynamic, accomplished, results-driven servant leaders with extensive experience and expertise in sales strategies, team building and business expansion. We possess a proven track record in effective business planning, processes, profitable business expansion, and the ability to pivot quickly in the ever-changing market. We approach challenges and adversity with solutions, ethics, integrity and accountability. We exercise exceptional communication skills and have the unwavering ability to build strong, long-term relationships.