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RMF Renewal by Andersen LLC
Ordering Retail Service Representative I
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
ANDERSEN CORPORATION SUMMARY
At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.JOB DESCRIPTION
Renewal by Andersen has an exciting opportunity for an Ordering Retail Service Representative to join our team in Pittsburgh! The Ordering RSR role helps support the logistics and administrative functions of the branch. A good fit for this role is an individual that has a high level of attention to detail, has excellent time management skills, is organized, and can deliver deadlines with short turnaround time. This person is expected to be an individual contributor but also can collaborate with other team members as needed.Primary Responsibilities:
- Ordering units based on specs provided by an Install Project Manager.
- Maintain homeowners' job files
- Processing HOA requests
- Communicate with sales reps and install project managers to get orders off hold when questions arise.
- Review and validate contracts, addendums, and supporting documentation.
- Support operational and administrative functions in a fast-paced environment.
Work Schedule Goal:
After completing training, the position will transition to a hybrid schedule:- 2 days remote (work from home)
- 3 days in the office (Murrysville)
QUALIFICATIONS AND SKILLS
- High School diploma or equivalent.
- Solid and accurate data entry skills
- Strong communication and time management skills
- Competency in Microsoft Office software
- High attention to detail and organization abilities
- Excellent interpersonal skills and the ability to manage simultaneous tasks
PAY RANGE
$18.05 - $26.15 CULTUREAND BENEFITS
At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package - a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. While specific benefits may vary by position or location, we're proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future.Our benefits include:
401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing- Medical, Dental and Vision Coverage
- Flexible Spending Accounts (FSAs)
- , Health Savings Account (HSA) and Health Reimbursement Account (HRA) Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave & Paid Parental Leave
- Career Growth Planning & Nationwide Career Opportunities
- For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.