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Willmott & Associates, Inc.
Payment Support Rep - Contract - Entry Level
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Kentucky data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,411 / year median in Kentucky
-6% projected decline
Job Description
Our client, a mid-sized fin-tech organization is seeking two Payment Support Specialists to join their team. This role is a 6+ month contract. This is an entry level position. Must be a dedicated, computer savvy, multi-tasker, with a sense of urgency! Candidate should be proficient in MS Office (Outlook/Excel). Strong communications necessary along with the ability to work quickly in a fast-paced environment. Touch typing a must. Experience in a fast-paced customer facing role highly desired. Call center environment, restaurant environment, etc. Hybrid role, 3 days in office. Shifts available, 7:30am-4pm (flexible for 3:30pm-12am if needed). Available to work every 3rd weekend on Saturday and Sunday and every 3rd holiday. Contract, 6+ months. $16/hr, no flexibility. This candidate will be monitoring the payment system, network transactions and customer ATM's. Escalating issues and using a ticket system. Payments Support Specialists monitor payment transactions, customer connections, and ensure seamless connections to the interchanges.