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Integrated Insurance Solutions

Personal Lines Customer Service Representative

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Virginia data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,118 / year median in Virginia

-4% projected decline

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Job Description

Integrated Insurance Solutions Provides Nationwide Auto Insurance, Home Insurance, Commercial Insurance, and Employee Benefits. With Branch Locations in Ashburn, Alexandria, Manassas, Woodbridge, Myrtle Beach, and All of Virginia! Our Ashburn office is looking for a licensed Personal lines Customer Service Rep. This person is Responsible for the service, sales and retention of client accounts assigned to the call center. Managing client service needs new and renewal business, handling client questions and requests, policy checking and coverage review.
Knowledge, Skills and Abilities:
Experience in P&C Business. High School Graduate. Must hold state Property & Casualty insurance license. Strong written, oral and interpersonal communication skills. Must be comfortable with internet based programs as well as intermediate knowledge of Microsoft office products. Knowledge of Applied/EPIC is preferred, but not required. Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities. Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts. Ability to work in a team environment. Spanish Speaking is a plus.
Job Type:
Part- Time into
Full-time Job Type:
Full-time Pay:
From $50,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Education:
High school or equivalent (Preferred)
Work Location:
Hybrid remote in Ashburn, VA 20147

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance