Sales & Customer Solutions Associate Greenfield, WI | Full-Time | W2 $20-$24/Hour DOE | Paid Training | Growth Opportunities Your People Skills Are Worth More Than Basic Retail. If you're good at talking to people, asking the right questions and helping someone make a decision, there's a career path in those skills. Our client is expanding its Spectrum retail campaign in the Greenfield and greater Milwaukee market and is hiring a Sales & Customer Solutions Associate to work directly with customers inside partnered retail locations. You'll help customers understand available Spectrum internet, mobile, TV and connectivity services , compare available options and identify solutions that fit how they actually use technology at home and on the go. This is a full-time retail sales and customer experience position with W2 employment and paid training. Previous telecommunications experience is not required . What You'll Actually Be Doing This isn't a cashier position, and you won't spend your entire shift waiting behind a counter. You'll work inside partnered retail locations and proactively engage customers throughout the day.

Your responsibilities will include:

Greeting and engaging customers face-to-face Starting natural conversations with shoppers Building rapport and creating a positive customer experience Asking discovery questions about current internet and mobile services Identifying customer needs, concerns and service priorities Educating customers on Spectrum internet, mobile, TV and connectivity options Explaining product features, benefits, pricing and available promotions Helping customers compare available service options Generating qualified customer interest and sales opportunities Recommending solutions based on individual customer needs Answering product and service questions Guiding interested customers through the enrollment process Maintaining accurate customer information Developing strong working relationships with retail employees and store leadership Maintaining current knowledge of Spectrum products and promotions Tracking customer interactions and individual sales activity Working toward individual and team performance goals Participating in ongoing product, customer service and sales training Supporting high-traffic promotional and retail event days We're Not Looking for Someone Who Can Memorize a Sales Pitch. We're looking for someone who knows how to have a conversation. Great customer service starts by figuring out what someone actually needs. What internet service are they currently using? Are they streaming or gaming? Do they work from home? How many devices are connected? What are they currently paying for mobile service? From there, you'll learn how to explain relevant options and help the customer make an informed decision. That's consultative sales — and it's a skill you can carry into almost any customer-facing business career. Who We're Looking For You may thrive here if you: Enjoy meeting and talking with new people Can confidently initiate conversations Have strong customer service instincts Naturally build relationships Listen before recommending a solution Communicate clearly and professionally Enjoy working toward measurable goals Are motivated by performance Take coaching and feedback well Are dependable and team-oriented Want opportunities to develop professionally Are comfortable working in an active retail environment Have full-time availability Can work weekends as required by the retail schedule No Telecom Experience? That's Fine. We can teach products. We can teach Spectrum services. We can teach the sales process. Your previous experience may already have taught you the part we care about most: how to work with people.

Candidates often transition successfully from:

Customer Service

• Retail
• Restaurants
• Serving
• Bartending
• Hospitality
• Front Desk
• Electronics
• Wireless
• Cell Phone Sales
• Fitness
• Athletics
• Promotions
• Events
• Marketing
• Customer Relations
• Sales Entry-level candidates and recent graduates are encouraged to apply.

Compensation $20-$24 per hour, depending on experience Full-Time | W2 | Paid Training Starting compensation within the advertised range is determined by experience and applicable compensation criteria. Any additional performance-based compensation available for the position will be reviewed during the interview process. What You'll Build HereCustomer Experience Learn how to create a positive interaction from the first conversation through enrollment. Telecommunications Develop working knowledge of internet, mobile, TV and connectivity services. Consultative Sales Learn how to identify customer needs before recommending products. Customer Acquisition Understand how engagement, product education and relationship building develop into new accounts. Communication Become more confident presenting information and explaining options to different personalities. Relationship Building Develop trust with customers, retail employees and partner-location leadership. Sales Performance Understand how customer engagement, conversion and individual performance contribute to team results. Want More Than Another Retail Job? Strong performers may have opportunities to develop additional experience in: New-Hire Training

• Team Support
• Sales Coaching
• Leadership Development
• Assistant Management
• Territory Development Advancement is based on demonstrated performance, reliability, leadership ability and business needs.

Work Environment This is an

Pay:

$20.00 - $24.00 per hour

Work Location:

In person