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Senior Director, Client Support - US & Canadian Markets

Pay: Not specified

Posted: 3 days ago

Location: Virginia Beach, VA (Hybrid)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 10/20/2026

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,118 / year median in Virginia

-4% projected decline

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Job Description

Senior Director, Client Support - US & Canadian Markets VA (Hybrid)

Role Type:

Fulltime Job Description Senior Director, Client Support - US & Canadian Markets As the Senior Director of Client Support, you will serve as a strategic & leader of leaders& driving operational excellence and high-touch service for our Enterprise Partner Support organization. In this senior executive role, you will champion a client-facing team that navigates our matrixed business model to support enterprise participants. You will empower and guide a management team dedicated to seamless onboarding, continuous product enablement, and world-class relationship management for our most strategic global partners. Key Responsibilities Serve as a core member of the United States & Canadian Markets Operations Leadership Team Lead the Enablement Partner Support team and provide operational support for Discover network participants including issuers, acquirers and processors Deliver operational readiness, improve our operating model and enhance partner support Establish and sustain a well-managed operating environment and deliver impactful results

Basic Qualifications:

HS Diploma, GED or equivalent certification At least 9 years of experience in client support, account management or relationship management within the payments, fintech or financial services industries At least 6 years of people leadership and performance management experience

Preferred Qualifications:

Bachelors or Masters Degree Experience working within a major payment network 12+ years of experience in client support, account management or relationship management within the payments, fintech or financial services industries 8+ years of people leadership and performance management experience