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Service Writer and Parts Counter Advisor
Career Insights for Automotive Customer Service Representative
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$57,753 / year median in the U.S.
+12% projected growth
Job Description
Description Starting wage: $16.00 an hour! With a opportunity to earn commission when fully trained and able to work independently. On-site training!! Full time plus benefits! Open availability required. Training schedule and final schedule will differ between 8am to 4pm and 4pm to midnight. Iowa 80's Diesel Service Center, one of the largest in the nation, is now seeking Service Writers/Parts Counter Advisors to work our parts counter. Our Service Advisors are responsible for writing up work orders, working with trucking companies on approvals for work, answering phone calls and creating a repeat experience for our customers. This individual must be flexible on availability. Service Writers/ Parts Counter Advisors always maintain a professional attitude with sincerity and enthusiasm reflecting the store's commitment to our customers and Iowa 80's mission: A place where people want to stop. Responsibilities Provide fast, efficient, and friendly customer service with 100% satisfaction. Developing strong customer relationships through successful management of customer needs Write work orders and enter information into the computer system. Work in and contribute towards a culture of safety. Requirements Must have experience working in sales or a customer service environment. Willingness for flexibility to cover shifts when needed. Must have a valid driver's license. Benefits Paid every Friday! Potential to earn an additional weekly commission! Career Development Training Excellent Health Insurance - Dental Insurance - Life Insurance Generous discounts on meals, merchandise, AND FUEL! Gain financial security with a 401K retirement plan that offers a company match Flex Spending and Dependent Care Accounts Paid Vacation Profit Sharing Tuition Reimbursement/Educational Assistance up to $1500 a year! Employee Recognition Program Iowa 80 Truckstop is committed to providing a safe work environment. We require a pre-employment drug test and background check as well as random drug testing for employees. This is an on-site position and not remote. Iowa 80 is unable to sponsor a Visa.