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PU
Purdue University
Student Service - CSC Rep
Career Insights for Technical Customer Service Representative
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What they do
A Technical Customer Service Representative provides technology-related support and assistance to individuals using a product. Helps customers troubleshoot difficulties with their computers, Internet, phones, networks, etc.
$40,976 / year median in the U.S.
-15% projected decline
Job Description
Job Description Apply now
Req Id:
43210Job Title:
Student Service -CSC Rep City:
West Lafayette Job Description:
This position is 100% remote Empower what's next in technology at Purdue. At Purdue, technology supports every breakthrough, idea, and discovery that moves the world forward. As a Service Desk Student Technical Representative, you'll be on the front line of that mission — ensuring that the tools, systems, and services that fuel our campus run seamlessly for faculty, students, and staff.What You'll Do:
- Deliver remote Tier 1 technical support while working closely with full-time staff to identify, troubleshoot, and resolve complex technical issues. Support areas include account management and password resets, multi-factor authentication assistance, network troubleshooting, and software support.
- Champion teamwork, consistency, and a supportive service culture on your shift
What You'll Bring:
- Demonstrated technical aptitude and troubleshooting experience
- Strong communication and leadership skills
- Dedication to service, collaboration, and continuous improvement Why Purdue?