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Baylor University

Student Worker - Student Success Marketing and Customer Support Specialist - BC

Entry-Level JobVerifiedNo experience needed

Pay: $15/hr

Posted: 2 weeks ago

Location: Waco, TX (Hybrid)

Last Updated: 2 weeks ago

Hours: Part-Time

Expires: 9/30/2026

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,016 / year median in Texas

-2% projected decline

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Job Description

Job Title:

Student Success Marketing and Customer Support Specialist -

BC Job Classification:

Marketing and Communications, Student Department:

Center for

Academic Success and Engagement Hiring Manager:

Ron English Contact:

Ronald_English@baylor.edu

Work Schedule:

20hrs/week (could be fewer), Flexible working schedule and option to work remotely

Desired Length of Employment:

Fall/Ongoing Pay Rate:

$15.00/hr

Key Components:

In a student employee capacity, may perform or assist with functions around marketing trends, communications outreach, creative design and production (print and digital)

Job Description:

The purpose of this position is to support the work of Baylor's Application Administrator for the EAB Navigate platform.

Duties and Responsibilities:

Serves as first point of contact for inquiries. Reviews and responds to ticketing requests. Summarizes data needs. Provides administrative configuration support for specific areas of the platform. Coordinates Navigate events, including onsite visits from EAB team as well as scheduling ongoing Navigate training series, working group meetings, etc. Leads Navigate communication efforts, including publishing a monthly Navigate newsletter. Develop marketing campaign for Navigate Student app.

General Qualifications:

Must be enrolled in a graduate program at Baylor. Must adhere to strict confidentiality and ethical guidelines. Must be able to work independently and follow structured deadlines. Must be detail-oriented. Must provide friendly customer service. Must have excellent communication and marketing skills. Experience in marketing, data analysis, and customer service is a plus.